Data deletion
1.What we hold from messaging
When you write to us on Facebook Messenger, Instagram or WhatsApp, we receive and store:
- The content of the messages you send us and our replies.
- The identifier the platform gives us for your account, and the name shown on your profile.
- Anything you tell us in order to post a job: the trade you need, your ZIP code, and the contact details you choose to give us.
We do not receive your password, your friends list, or anything on your profile beyond what is listed above.
2.How to request deletion
Write to [email protected] with the subject line Data deletion, and include:
- The platform you wrote to us on (Facebook, Instagram or WhatsApp) and the account name you used.
- Any job code we sent you, if you have one.
We may need to confirm your identity before acting, so that nobody can delete somebody else's data. We will not ask you for more than is necessary to do that.
You can also ask us to delete data by sending the same request from the website contact form or by replying to any email we have sent you.
3.How long it takes
We answer within 30 days of receiving your request. If we need more time because the request is complex, we will tell you within those 30 days and explain why.
When we delete, we delete from our live systems. Copies can survive in encrypted backups for a short period until those backups rotate out, and they are not used for anything in the meantime.
4.What we have to keep
Some records we cannot delete on request, and it is fair that you know which before you write to us:
- Payment and invoicing records that tax and accounting rules require us to keep.
- Records of a job where a professional was charged, for as long as a dispute over that charge is still possible.
- The minimum needed to honor an opt-out, so that we do not contact you again by mistake after you asked us to stop.
Everything outside those cases is deleted.
5.Your other rights
Deleting is not your only option. Depending on where you live you can also ask what data we hold, ask us to correct it, or ask us to stop using it for marketing. Those rights, and how to exercise them, are set out in our Privacy Policy.
